Customer Testimonials

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DealerRater Jan 15, 2022

Everytime I'm in the dealership,repairs are always explained clearly and completed with the appropriate time expectation that was set.

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DealerRater Jan 9, 2022

They took very good care of my Jeep and it was done in the time they estimated. Entire staff is so friendly!

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DealerRater Jan 9, 2022

I change Deal because I was not happy with the service Crystal lake Chrysler took very good care of my car. And it was fix right the first time. George the service advisor treated me very good Britney checked me and was great I got service with a smile. The Tech that worked on my Jeep came and help me get me satellite radio activated that is a big deal. This show me that they care.!

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DealerRater Jan 7, 2022

From the minute I pulled into the garage the girl that helped me was very professional and very helpful.

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DealerRater Jan 7, 2022

Scheduled appointment went very smoothly. Courteous service and vehicle was repaired same day. Thankful for great service.

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DealerRater Jan 5, 2022

got me in right away which aloud me to take of my errands the rest of the day thank you

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DealerRater Jan 5, 2022

ease of obtaining service was very good, though it did take a while after they said my car was ready to actually get it up to me. Brittany helped with my bill and helped resolve the towing issue. (the tow charge wasn't on my original bill) George resolved a $25 discount coupon from an e-mail I received from the dealership which was appreciated especially at this time when money is critical. Everyone was nice and I got an appointment for today to see about the Dealership purchasing my car. I am happy with someone named Rachel an online helper, when ...

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DealerRater Jan 4, 2022

Overall I am very satisfied. Great communication, easy flexible scheduling, everyone very friendly and great service!

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DealerRater Jan 1, 2022

First time visiting this dealer for service on my gladiator. Everything went smooth. Great service. Very fast and efficient and everyone was kind and courteous and my car was washed without me even asking. Definitely coming back.

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DealerRater Dec 31, 2021

I have brought my Jeep in for various service over the years and because it's a diesel I trust their technicians to get the job done correctly. Everyone here has been nothing short of friendly and professional

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DealerRater Dec 31, 2021

Had another great experience at Crystal lake Chrysler/ Jeep / Ram dealer ..Went in for a routine oil change and they didn't let me down with their excellent service.

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DealerRater Dec 22, 2021

Lemons into lemonade….. My initial experience wasn’t out of the norm. I had some initial quirks with a new vehicle and expressed my dissatisfaction. Everyone I encountered at this dealership was very accommodating and helpful especially Craig and Justin…. I appreciate them working with me and getting me into another vehicle.

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Cars Dec 3, 2021

My recent purchase of a 2019 Jeeo Cherokee was sold to me by Kevin Lessner. Great person to deal with no BS, follows up on agreement. He backs up his word.

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DealerRater Oct 29, 2021

We were very pleased with the salesman Jack! He knew his product unlike other dealerships

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DealerRater Oct 29, 2021

Great people to so business with! Fast, friendly service. Thank you for the car wash.

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DealerRater Oct 27, 2021

Dealership was excellent! The service department had me in and out in no time. Very professional and a pleasure to do business with.

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DealerRater Oct 27, 2021

Friendly service. George is the best!! He is the reason I keep coming back here.

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DealerRater Oct 26, 2021

Good to work with, offered all rebates and incentives available to give is the best deal

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DealerRater Oct 22, 2021

I bought my grand caravan there , oil changes and work that needed to be done.

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DealerRater Oct 15, 2021

Excellent customer service! Went way above and beyond to ensure my mint condition pampered vehicle was handled with care.

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DealerRater Oct 13, 2021

Always timely service and friendly employees. My salesman always comes by to see how the truck and family is doing.

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DealerRater Oct 12, 2021

Great service department. Not only do a great job but also point out things that I didn't know about and fixed those problems too!

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DealerRater Oct 12, 2021

Rich Ziegler in the service department is a rockstar. I had an issue with my 2020 Jeep Wrangler that was hard to diagnose. Rich took the time to do the research and found the solution. Much appreciated.

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DealerRater Oct 9, 2021

When My son and I brought his vehicle in for repairs we got waited on right away. George was the service rep who waited on us and he was patient and polite asking questions about what was wrong with our vehicle. Between him and the mechanic that worked on our vehicle they were very efficient and went above and beyond to service our vehicle. We our very happy with the service we received and highly recommend your business.

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Cars Oct 7, 2021

Took my 2020 Charger in because the fan motor started making noise. Eva Perez was very courteous and helpful. Left my car overnight and a new circulation fan motor was installed next day. Picked car up at 4:30 and fan is quiet. Thank you very much for your prompt courteous service.

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DealerRater Oct 7, 2021

Everything went smoothly and had my car back in a day. Thank you for the honesty and ease of it all.

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DealerRater Oct 5, 2021

Excellent service, very knowledgeable, I would like to take all my work through the express lane

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DealerRater Sep 25, 2021

Great sales experience. In and out in new car in 2 hours! Everyone was friendly and helpful.

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DealerRater Sep 20, 2021

Very fast and great service! They are always straight forward with me about what my car needs.

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DealerRater Sep 11, 2021

Appointment was easy to set up. However, the parts took a bit to get in but it was not the dealers fault. A lot of parts are currently back ordered. I had a dealer provided rental car so it was never a problem. I will be back next time I need service.

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DealerRater Aug 31, 2021

Great staff and great ownership!!!! They took time to make sure I was completely satisfied with my service and experience at their dealership. They treat the customers like family it was a great experience I won’t go anywhere else……

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DealerRater Aug 28, 2021

Service was done in a professional and timely manner. Everyone was very friendly and helpful

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DealerRater Aug 26, 2021

Super friendly. Eva is great. Jack, my mechanic, is awesome. With 47 years with Chrysler, his knowledge and workmanship is 2nd to none! Thanks team CLCJR

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DealerRater Aug 25, 2021

Always been regarded warm by being greeted quickly. Called when car is ready.. once there car is reserved and ready.

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DealerRater Aug 13, 2021

In with my personal car, new faces, but the same service I have always counted on. Glad to see the Quick Lube is back up and running.

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DealerRater Aug 13, 2021

Fast Friendly and Professional service is what I always receive at this dealership.

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DealerRater Jul 23, 2021

Work was done on time excellent service. They were courteous knowledgeable and friendly. They took care with my vehicle and ran it through the car wash when finish.

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DealerRater Jul 22, 2021

I had service on my 2015 Chrysler Touring L Mini Van performed last week (7/14/2021). I followed your rules for making an appointment. The service was expedient and professionally done. My service rep was: EVA PEREZ, she was knowledgeable, precise, and customer friendly. I will continue to have my service work done at your location. A job well done!

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DealerRater Jul 20, 2021

Excellent service after sale. Have followed up for years making sure we are please with our purchase and to insure safety recalls have been have been done.

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DealerRater Jul 1, 2021

Great service! Rich was my salesman, he helped me to get TRX built from the factory! The dealer communicated properly, updated ne all the time about the car status.

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DealerRater Jun 19, 2021

They all go above and beyond! Brad, Josh, and Gary were all so helpful! Great environment! Brad did a wonderful job of showing all options and explaining vehicle features in detail. Josh was great as well and very thorough in going through all of the paperwork. Every person I met was kind and professional. I highly recommend and will return in the future.

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DealerRater May 26, 2021

I appreciated that the dealership was organized and got me in and out quickly. Everyone was very personable and did their very best to get me a great deal!

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DealerRater May 15, 2021

This dealership has been servicing two of my vehicles for a couple of years now.I have never had any issues with this dealership.I am totally satisfied with their service.

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DealerRater May 12, 2021

Quite impressed with your new service writers. They got me right in, checked out everything I asked and did the work, and the bill was very reasonable.

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DealerRater May 8, 2021

We had been shopping at several dealers . Kevin at Crystal Lake keep by far was the very best . He is comfortable and easy to talk to and not high pressured which can be typical. At each contact with Kevin he was knowledgeable and professional also allowed us to take time to decide. When we decided on the Jeep and dealership Herb assisted Kevin and us in final purchase. I want to emphasize how professional and friendly they made our purchase experience. Highly recommended

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DealerRater May 6, 2021

A great experience!! Kevin was our sales person and he made purchasing a vehicle easy and straightforward. We ordered a Jeep and had it in 4 weeks!! This is my third Jeep from this dealer and it won’t be my last. Thanks again for great customer service.

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DealerRater Apr 19, 2021

Had a great experience @ Crystal Lake Jeep Dodge. Looked at a few cars. No pressure from sales staff. Told them what my daughter was looking for. Everyone made you feel like family. Bob Buehler made this easy and Painless. I would Recommend all my friends to go see Crystal Lake Dodge.

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DealerRater Apr 2, 2021

Bob Buehrer F&I was very professional, helpful and so was Justin Wyatt -Sales. Bob Buehrer took time to answer my questions with details on many points. He is mailing me a Brochure on my 6yrs/72,000 mile Fidelity Warranty.. I am glad My nephew Michael Campanella referred me to Crystal Lake Jeep.+ I will tell my friends + family to see Crystal Lake Jeep for a great deal from professionals at the C. L. Jeep who value their customers + care....Charles Campanella VN Vet. + Happy Jeep Owner Thank You

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DealerRater Mar 23, 2021

This was our Fifth Automobile purchase from Crystal Lake Chrysler Jeep Dodge Ram. We have always work with Jack Irwin, and have never felt pressured, or forced. Jack has always been very professional and has always worked hard to get us the best deal possible. We have also only used this dealer for ALL our services and parts, and have always been treated like a valued customer. Gary and Scotty Rosenberg have always immediately addressed any issues that have occurred, and are always on-site to assist customers get the right answers. John in Parts, and the entire service team run ...

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DealerRater Mar 20, 2021

Great service!! Friendly people give me a great deal on my new lease the process winter smooth and got a nice little breakfast on top of it which was good!!

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DealerRater Mar 12, 2021

Credit place! Joe was a great salesman! Everyone was super friendly and helpful. I went there to test drive and ended up buying a 2021 Wrangler. I love my new ride!

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DealerRater Feb 28, 2021

Best dealership I have ever experienced. Friendly, you are treated like family. Great price for used and new cars! Love this place. Owner Gary Rosenberg takes an interest in every deal.

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DealerRater Feb 9, 2021

We stopped to look at our options on buying once our lease is up. Didn’t realize Jeep had so many models to choose from Kevin was very help.

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DealerRater Jan 27, 2021

Kevin and the rest of staff were so easy to work with. Very knowledgeable and able to answer all of our questions. We would recommend them 100%!

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DealerRater Jan 25, 2021

Couldn’t be more pleased with experience. Kevin was great! Bought a slightly used 2017 Wrangler Sahara and the price they wanted was below comparable others locally. No haggling and honest from the start. A+ all around and the second vehicle I purchased from them in the past 5 years. Will be using them again for all of my Jeep needs.

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DealerRater Jan 24, 2021

I recently purchased a 2018 Grand Cherokee Overland Hemi V8, which is a relatively hard vehicle to find. I worked with Eric Wyatt for 6 months to locate exactly what I wanted. He did a great job on my behalf. Working out the purchase price was easy with no pressure tactics "you know the car you are thinking about someone looked at two days ago", that kind of stuff. Financing was a breeze. After all was said and done I spent 1.5 hours in the store and have a great vehicle with the 100K warranty transferred to me. Gary the owner ...

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DealerRater Jan 22, 2021

Almost 20 years doing business with these people . Always runs smooth . Ask for Doug Miller . Doug is a easy going guy who wants you to be happy . Gary the owner always finds time to shoot the crap with ya and Ace and Bob are straight shooters . Well done again gentlemen.

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DealerRater Jan 15, 2021

We have been a family of jeep owners for over 20 years and have always had the best service at crystal lake jeep. And best sales dept service too

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DealerRater Dec 24, 2020

I've used Crystal Lake Chrysler for service since buying my Dodge Caravan in 2014. They consistently provide the highest quality repair service at a fair price. The staff is friendly, efficient and professional.

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DealerRater Dec 17, 2020

Doug and jimmy and josh are amazing and would recommend them to anyone! Thank you so much for everything! These guys are the best hands down!

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DealerRater Dec 12, 2020

Great experience finally at a pretty fair price. Very happy with Justin Wyatt,he was really a good salesman and we did pretty much everything via text,because of COVID!

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DealerRater Nov 27, 2020

Eva is always phenomenal and keeps me updated every step of the way. They did everything I asked for and finished earlier than I hoped.

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DealerRater Nov 21, 2020

Gary the owner and the sales staff made our car buying experience easy and hassle free, very easy and friendly. I have purchased 3 cars here in the last 3 years and the service is the best anywhere, wont go anywhere else!

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DealerRater Nov 7, 2020

Service was excellent, everyone there was very helpful! They work with you and find ways to help you out! Thank you for all your help today

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DealerRater Oct 29, 2020

Great customer service, very friendly, all sales staff very professional, it was a pleasure working with the salesman. No pressure to purchase the new vehicle.

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DealerRater Oct 28, 2020

I have purchased 3 Rams, 2 Jeeps and one Dodge in the last 4 years. The Sales and Service Teams are a well tuned group of people. I am proud to bring my family and friends to this dealership. Gary and Scotty the owners are always available and talks to you as a person, not a sale. the whole group is the best I have ever seem. Justin Wyatt in sales Bob Buehrer in Finance to George Bratanick in service and the many people that I have interacted with are always HAPPY to Help and meet my needs and will meet yours as ...

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DealerRater Oct 19, 2020

Me and my family have been buying and servicing our cars from here for years. They are the best around. I recommend them very highly .

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DealerRater Oct 18, 2020

We felt comfortable and the salesperson that worked with us was very friendly. We did our research and felt like we got a good deal. They were very honest about the process. We didn't find any surprises or unexpected surprises while completing the deal.

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DealerRater Oct 9, 2020

Excellent customer service. Always willing to go the extra step and take care of me. Casey and Becky are exceptionally caring and always ready to get me and my truck back on the road in the least amount of time.

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DealerRater Oct 2, 2020

Every time I come in, I am treated with respect. I’m not just a person dropping off a car. The best part is they explain everything in details and tell me what I have to get done and give me options on things that will soon need to get done. So you feel taken care of. Not just forced into a decision.

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DealerRater Sep 7, 2020

we brought our jeep in for service the service team did a great job . Eva answered all my questions and called me with daily updates on the repair. we bought our jeep at this dealer 7 years ago and have been very please by the team the whole time.

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DealerRater Sep 3, 2020

An overall professional, helpful and nice dealership! Frankie was a wonderful sales representative and helped answer any questions and made the whole experience feel less overwhelming, and was very friendly!

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DealerRater Sep 2, 2020

Great service, great people that always do right by the customer. We have been a customer for over 30 years and will continue to be in the future.

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DealerRater Aug 26, 2020

Really great service. They addressed my issue and made everything very easy. I will recommend this dealer service to all of my friends and family!

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DealerRater Aug 22, 2020

Very pleasant experience. All the staff were very friendly. Our salesman, Frankie, was very knowledgeable and absolutely no pressure to buy. If I live long enough, I will be back.

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DealerRater Aug 13, 2020

I was greeted immediately after pulling into service are by a very courteous young man , who then checked me in . After I was offered a fresh cup of coffee I waited for no more than 40 minutes for what I was told would be an hour job. Was sent on my way after the car was washed, a good start to my day. Thank you very much

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DealerRater Aug 13, 2020

George is always courteous and professional. He is one of the reasons I return for service at Chrysler of Crystal Lake for all my automobile repairs.

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DealerRater Jun 25, 2020

Bought our 2018 F150 Lariat from Frankie. He was a very helpful salesmen,did research for me. Was a very smooth transaction! Highly recommend Frankie!!

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Cars Jun 24, 2020

I would highly recommend checking this dealership out. I've purchased numerous cars at numerous dealerships and this one stood out. The staff was excellent and my salesman Justin was outstanding.

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DealerRater Jun 14, 2020

Nice. They fixed with software upgrades and my sliding doors stopped rattling and flying open after being closed. Thanks for doing this at a walk In

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DealerRater Jun 9, 2020

Had a great experience. Kevin went out of his way to make sure this was a good experience for me. Excellent job Kevin lesner thank you.

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DealerRater Jun 6, 2020

We drove 3 hrs to purchase new wrangler, and it was well worth the drive. All the staff was extremely helpful and very nice. The process was seamless, painless, and very quick.

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DealerRater May 28, 2020

Very happy to use Crystal Lake Jeep for my service needs. Gary, Sal, and the folks there are very attentive to helping me keep my Jeep in top shape. Great service.

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DealerRater May 12, 2020

Becky is my service advisor. She always goes above and beyond when servicing my vehicle. Kc was the tech who serviced my vehicle along with other service technicians there. They figured out all the problems that I had with my vehicle. The issues were addressed and fixed. The service department there has to be one of the best in the country. I have no complaints. Amazing service, and workmanship every time. Thank You again.

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DealerRater May 5, 2020

Great service and outstanding people to buy from. Quick and efficient sales staff. Justin Wyatt was very polite and helpful with setting up our phones and showing us the features of the car.

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DealerRater May 3, 2020

I found myself in the market for a new 2020 RAM 1500 Laramie and was interested a specific vehicle that Crystal Lake Chrysler Jeep Dodge Ram had in their inventory. I called the dealership and they made scheduling very easy… When I arrived our salesman, Rich Faul, had the vehicle cleaned, prepped, and ready to show. Rich made the entire process extremely easy and he really knows his craft. Pricing was extremely fair and they took care of me when it came to my trade-in value. Also had a nice experience working with Bob Buehrer in the finance office. Lastly, I was ...

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DealerRater Apr 29, 2020

I continue to go back to this dealership over and over again. They listen to my needs and don’t try to oversell me. I always get great deals with them!

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DealerRater Apr 26, 2020

In and out quickly. No pressure, negotiating wasn’t a pain, gave good trade in amount and were friendly. Would use them again for our next vehicle.

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DealerRater Apr 26, 2020

This is the best dealership around this area. We have bought multiple Jeeps from our Salesmen Jack Irwin. He always gives us the best deal possible. And always wants you to have a great experience. They are a trustworthy, stand up dealership. And again they went above and beyond to get the Trailhawk I wanted. I now have bought 5 Jeeps from them over the years. They are tried and true. Everyone there makes you feel welcome and wants to help. Feels like family.

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Cars Feb 14, 2020

Kevin was awesome and helped us find the perfect car for our family. I love our town and country and so do my kids. I loved how easy it was to find and buy our van.

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Cars Apr 1, 2019

It’s great to see that some people realize it’s not always about the bottom line. Thank You. Your kindness is being seen across the country and hopefully others will follow your lead. I wish I was local so I’d have a reason to come purchase a new vehicle. Im sure your actions were much appreciated by the officers family and I know many throughout the country appreciate it. Keep up the good work.

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Cars Nov 14, 2018

This is a very good place to shop around for a car especially with the great help of the staff particularly this young lady named Raneesha. She was very sweet,understanding, and knew the best way to help me. She took care of everything great and because of her I'll most definitely recommend this dealership to people I know.

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Cars Jan 22, 2018

Purchased 2013 Subaru Outback there. Happy with the service. Then I was looking for a 2013/1014 Chevy Spark or Hyundai Accent around 50,000 miles or a compact/subcompact to purchase for my grandson for $10,000 or under. I purchased the outback for my daughter Christine from Fredericksburg, VA. Her mechanic who has worked in the area for 25 years approved this vehicle.


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