Always professional and attentive to the needs. Understood my objective for preventative maintenance. Overall good experience.
everything completed accordingly and promptly, always a great job, everyone is very friendly and helpful. I purchased my vehicle here and will always bring it back here for any issues
found a problem which is still under warranty, ordered part to fix. always on time and do their best for me, no issues at all
I have dealt with Crystal Lake Chrysler Jeep Dodge for years for my van and will take it no where else. I appreciate their great service, efficiency and honesty. I highly recommend this dealership.
George was amazing! Best sales person ever!!!!!! Very honest and knowledgeable about vehicles! Thank you
Everything that I requested was done in a timely manner. I would return for my next service when it is time. I even got the car washed after service.
The staff was courteous, friendly, and transparent. I was kept abreast of all issues regarding my vehicle. In addition, the coffee and snack bars help pass the time.
The service department has serve me nicely and answer my questions.The waiting area was nicely.The job was done timely manner. Awesome job.Thank you.
The Service Department is amazing. Communication and transparency is 100%. In these times that is a very great attribute. I would recommend Leader Dodge of Crystal Lake to anyone.
No issues, good communication, overall great experience. Waited for the recall to be completed. Great coffee ☕️ Too
Brought my 2018 Jeep Grand in because engine light was on. They did the trouble shoot, upgraded the software and sent me on my way with a $71 tab which I felt was extremely fair. So far, seems to be an honest operation. My thanks, Keep up the good work.
Very quick service Staff is super nice Only place I take my car to have an oil change
Answered all my questions , had my car ready when promised, everybody was very polite and nice
Everyone is pleasant and willing to help. They went over and above to insure I received the correct Mopar discount that I was offered.
My 2013 Dodge journey is finally repaired! After several attempts with other dealers and mechanics, dan was able to locate the issue ( electrical) and repair it in a timely manner, nice work!!
Very friendly staff,comfortable wating room also a nlce coffee machine and snacks. Fast service and a car wash.
I have used this place for over 20 years, always excellent care and results. Thank You. Terry
Evernote was very professional and SA contacted me back the same day great service thanks
thank you for making sure that the remote start to the car was working as it should and found that it was for another car.
The service department is a pleasure to work with. They are efficient and communicate well.
Very quick and friendly. Worked to get us in the perfect car! Robby and Chris rocked it and it happen.
From the time we contacted George/service rep to the time we picked up our truck after service we were impressed. George was efficient and provided outstanding customer service. He was very helpful - we will continue to bring our vehicle to the dealership for service.
Technician found moisture in wiring harness module which caused shorting out of hood sensor circuit. The fix was to replace wiring harness and module, which would have cost thousands, or he offered to electrically repair the wires and module for the 3 hour service rate plus some supplies fee, which was considerably less expensive. I opted for the wire repair and this worked just fine. I appreciated that the technician and service writer gave me options that best fit my budget with satisfactory results. This is the type of service I get from both the service department and the sales staff ...
Everyone was professional. Work was well done and the new tires are great. Thanks. Fifteen words here.
The service department is great and always very helpful with all issues. Always bring my car there.
Service was quick and friendly. I was in and out for an oil change less than 1/2 hour
John Niziolek is an excellent service manager. He was knowledgeable, professional, and clearly hard working. He dug into my warranty from 2008 and managed to find coverage for items I had no idea about.
Honest, upfront and customer centric! You folks are the best and I will be back again. Thanks George!!
Everything went as advised For the oil change and a nice quick turnaround Which was very much appreciated.
I didn't intend to buy two cars Monday morning when I showed up with my Durango. But Gabe and Tom put together an awesome package, a VW Beetle for my wife and an upgraded truck for me. Arben closed the deal and I never experienced any buyers remorse. The atmosphere is so relaxing with the Stabuck like coffee and gourmet cookies you'll forget your at a dealer.
Service people were great fixed my wheel well cover on my new truck ASAP. They gave me a ride home and back to the dealer.
They were very Friendly and I didn’t have to wait long for the oil change and car wash
Service technicians and cashier were great on my visit for oil change and tire rotation.
Have been going to Crystal Lake Chrysler Jeep Dodge Ram for years. George in service has always taken good care of my car. He calls to let me know the problem & estimated cost before the repairs are begun. Very happy with the level of service & his friendliness too.
Eric really made it easy for me when I got there. He explained what they’d all do for my vehicle. Great service!
Chris Cronin was fantastic. He was helpful, kind, very personable and very professional. I visited the dealership to sell them my 2019 Jeep Renegade. We made a great deal and I was never pressured to purchase a car from them. It was a pleasure doing business with Chris, Tom and Elvis. Thank you Guys for the great experience with your dealership.
OMG COULDNT BE HAPPIER! Huge thanks to Kevin L! Huge thanks to Tom and Mario you guys are the best !!! Went above and beyond to help me! I’m so grateful! Thank you!!!!!!!
Service technicians and cashier were great on my visit for oil change and tire rotation. The express drive in for this is great. No appointment required! Advice: when the service is complete, either the service tech or cashier should explain what was accomplished and what you are paying for. In this case, I had a required service (milage interval) that was due also. Customers shouldn’t have to go through the bill and what was accomplished (or not required at the moment) with the cashier who has no idea about that…especially when there is a line of people waiting. ...
We have purchased two Jeeps from this dealership. The pricing was fair, we got good deals, they worked to make sure we got exactly what we wanted. Doug Miller was fantastic, through the whole process. My husband must have test driven at least six or seven of the Jeeps, then went to other dealers for other products, because he couldn't make up his mind what he wanted. Doug was so patient and easy-going, not pushy or dismissive. Partly how we need up back there. (And our Grand Cherokee Trailhawk is amazing!) It is no surprise that when I wanted ...
Joe was excellent to work with. Very knowledgeable with all the latest features on the Ram 1500. Rest of the staff was very friendly and took care of all my questions and needs. Highly recommend them.
Immediately felt welcomed. Was greeted and helped by a woman named Alex who was very professional, knowledgeable, and patient. She was able to answer all of my questions thoroughly.
Plain and simple the best car buying experience I’ve ever had, my salesman Jack Irwin went above and beyond for me and got me my brand new Chrysler 300 at a great price along with outstanding customer service and I truly felt Jack had his best intentions for me Jack and his team gained a customer for life
I was in town waiting to look for this vehicle but it was in transit and was unable to make the purchase while I was here the staff at the dealership was outstanding appreciated all their hard work
They took good care of our jeep. work was done quickly and at a reasonable price
I like the staff and representatives that I have had experience with. Service Dept is great and very professional. If there is a problem with vehicle, it is explained in detail with the customer. I enjoy the courtesy car wash also; that is a plus.
The service writer from express oil change great customer service the staff there is great his crew perfect great work They take care of my vehicles very well And I give them 5 stars
Everytime I'm in the dealership,repairs are always explained clearly and completed with the appropriate time expectation that was set.
They took very good care of my Jeep and it was done in the time they estimated. Entire staff is so friendly!
I change Deal because I was not happy with the service Crystal lake Chrysler took very good care of my car. And it was fix right the first time. George the service advisor treated me very good Britney checked me and was great I got service with a smile. The Tech that worked on my Jeep came and help me get me satellite radio activated that is a big deal. This show me that they care.!
From the minute I pulled into the garage the girl that helped me was very professional and very helpful.
Scheduled appointment went very smoothly. Courteous service and vehicle was repaired same day. Thankful for great service.
got me in right away which aloud me to take of my errands the rest of the day thank you
ease of obtaining service was very good, though it did take a while after they said my car was ready to actually get it up to me. Brittany helped with my bill and helped resolve the towing issue. (the tow charge wasn't on my original bill) George resolved a $25 discount coupon from an e-mail I received from the dealership which was appreciated especially at this time when money is critical. Everyone was nice and I got an appointment for today to see about the Dealership purchasing my car. I am happy with someone named Rachel an online helper, when ...
Overall I am very satisfied. Great communication, easy flexible scheduling, everyone very friendly and great service!
First time visiting this dealer for service on my gladiator. Everything went smooth. Great service. Very fast and efficient and everyone was kind and courteous and my car was washed without me even asking. Definitely coming back.
I have brought my Jeep in for various service over the years and because it's a diesel I trust their technicians to get the job done correctly. Everyone here has been nothing short of friendly and professional
Had another great experience at Crystal lake Chrysler/ Jeep / Ram dealer ..Went in for a routine oil change and they didn't let me down with their excellent service.
Lemons into lemonade….. My initial experience wasn’t out of the norm. I had some initial quirks with a new vehicle and expressed my dissatisfaction. Everyone I encountered at this dealership was very accommodating and helpful especially Craig and Justin…. I appreciate them working with me and getting me into another vehicle.
My recent purchase of a 2019 Jeeo Cherokee was sold to me by Kevin Lessner. Great person to deal with no BS, follows up on agreement. He backs up his word.
We were very pleased with the salesman Jack! He knew his product unlike other dealerships
Great people to so business with! Fast, friendly service. Thank you for the car wash.
Dealership was excellent! The service department had me in and out in no time. Very professional and a pleasure to do business with.
Friendly service. George is the best!! He is the reason I keep coming back here.
Good to work with, offered all rebates and incentives available to give is the best deal
I bought my grand caravan there , oil changes and work that needed to be done.
Excellent customer service! Went way above and beyond to ensure my mint condition pampered vehicle was handled with care.
Always timely service and friendly employees. My salesman always comes by to see how the truck and family is doing.
Great service department. Not only do a great job but also point out things that I didn't know about and fixed those problems too!
Rich Ziegler in the service department is a rockstar. I had an issue with my 2020 Jeep Wrangler that was hard to diagnose. Rich took the time to do the research and found the solution. Much appreciated.
When My son and I brought his vehicle in for repairs we got waited on right away. George was the service rep who waited on us and he was patient and polite asking questions about what was wrong with our vehicle. Between him and the mechanic that worked on our vehicle they were very efficient and went above and beyond to service our vehicle. We our very happy with the service we received and highly recommend your business.
Took my 2020 Charger in because the fan motor started making noise. Eva Perez was very courteous and helpful. Left my car overnight and a new circulation fan motor was installed next day. Picked car up at 4:30 and fan is quiet. Thank you very much for your prompt courteous service.
Everything went smoothly and had my car back in a day. Thank you for the honesty and ease of it all.
Excellent service, very knowledgeable, I would like to take all my work through the express lane
Great sales experience. In and out in new car in 2 hours! Everyone was friendly and helpful.
Very fast and great service! They are always straight forward with me about what my car needs.
Appointment was easy to set up. However, the parts took a bit to get in but it was not the dealers fault. A lot of parts are currently back ordered. I had a dealer provided rental car so it was never a problem. I will be back next time I need service.
Great staff and great ownership!!!! They took time to make sure I was completely satisfied with my service and experience at their dealership. They treat the customers like family it was a great experience I won’t go anywhere else……
Service was done in a professional and timely manner. Everyone was very friendly and helpful
Super friendly. Eva is great. Jack, my mechanic, is awesome. With 47 years with Chrysler, his knowledge and workmanship is 2nd to none! Thanks team CLCJR
Always been regarded warm by being greeted quickly. Called when car is ready.. once there car is reserved and ready.
In with my personal car, new faces, but the same service I have always counted on. Glad to see the Quick Lube is back up and running.
Fast Friendly and Professional service is what I always receive at this dealership.
Work was done on time excellent service. They were courteous knowledgeable and friendly. They took care with my vehicle and ran it through the car wash when finish.
I had service on my 2015 Chrysler Touring L Mini Van performed last week (7/14/2021). I followed your rules for making an appointment. The service was expedient and professionally done. My service rep was: EVA PEREZ, she was knowledgeable, precise, and customer friendly. I will continue to have my service work done at your location. A job well done!
Excellent service after sale. Have followed up for years making sure we are please with our purchase and to insure safety recalls have been have been done.
Great service! Rich was my salesman, he helped me to get TRX built from the factory! The dealer communicated properly, updated ne all the time about the car status.
They all go above and beyond! Brad, Josh, and Gary were all so helpful! Great environment! Brad did a wonderful job of showing all options and explaining vehicle features in detail. Josh was great as well and very thorough in going through all of the paperwork. Every person I met was kind and professional. I highly recommend and will return in the future.
I appreciated that the dealership was organized and got me in and out quickly. Everyone was very personable and did their very best to get me a great deal!
This dealership has been servicing two of my vehicles for a couple of years now.I have never had any issues with this dealership.I am totally satisfied with their service.
Quite impressed with your new service writers. They got me right in, checked out everything I asked and did the work, and the bill was very reasonable.
We had been shopping at several dealers . Kevin at Crystal Lake keep by far was the very best . He is comfortable and easy to talk to and not high pressured which can be typical. At each contact with Kevin he was knowledgeable and professional also allowed us to take time to decide. When we decided on the Jeep and dealership Herb assisted Kevin and us in final purchase. I want to emphasize how professional and friendly they made our purchase experience. Highly recommended
A great experience!! Kevin was our sales person and he made purchasing a vehicle easy and straightforward. We ordered a Jeep and had it in 4 weeks!! This is my third Jeep from this dealer and it won’t be my last. Thanks again for great customer service.
Had a great experience @ Crystal Lake Jeep Dodge. Looked at a few cars. No pressure from sales staff. Told them what my daughter was looking for. Everyone made you feel like family. Bob Buehler made this easy and Painless. I would Recommend all my friends to go see Crystal Lake Dodge.
Bob Buehrer F&I was very professional, helpful and so was Justin Wyatt -Sales. Bob Buehrer took time to answer my questions with details on many points. He is mailing me a Brochure on my 6yrs/72,000 mile Fidelity Warranty.. I am glad My nephew Michael Campanella referred me to Crystal Lake Jeep.+ I will tell my friends + family to see Crystal Lake Jeep for a great deal from professionals at the C. L. Jeep who value their customers + care....Charles Campanella VN Vet. + Happy Jeep Owner Thank You
This was our Fifth Automobile purchase from Crystal Lake Chrysler Jeep Dodge Ram. We have always work with Jack Irwin, and have never felt pressured, or forced. Jack has always been very professional and has always worked hard to get us the best deal possible. We have also only used this dealer for ALL our services and parts, and have always been treated like a valued customer. Gary and Scotty Rosenberg have always immediately addressed any issues that have occurred, and are always on-site to assist customers get the right answers. John in Parts, and the entire service team run ...
Great service!! Friendly people give me a great deal on my new lease the process winter smooth and got a nice little breakfast on top of it which was good!!
Credit place! Joe was a great salesman! Everyone was super friendly and helpful. I went there to test drive and ended up buying a 2021 Wrangler. I love my new ride!
Best dealership I have ever experienced. Friendly, you are treated like family. Great price for used and new cars! Love this place. Owner Gary Rosenberg takes an interest in every deal.
We stopped to look at our options on buying once our lease is up. Didn’t realize Jeep had so many models to choose from Kevin was very help.
Kevin and the rest of staff were so easy to work with. Very knowledgeable and able to answer all of our questions. We would recommend them 100%!
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