Customer Testimonials
Jenny was the first personal contact I had at the dealer. I have to say that she was phenomenal. She definitely stayed in contact with me. Jenny worked with me on times when I was able to come in and view the vehicle. She was very informative about the vehicle and answered all of our questions. She was very patient and informative. With that said.Thanks to Jenny for everything . We made the decision to purchase the vehicle. I can’t say enough that she was a pleasure to work with. I would definitely recommend Jenny to anyone who is ...
Our salesperson, Cody, was knowledgeable, listened to us and got us good deal. Thanks, Cody!
Dealer has always been very responsive to required needs. Always professional and helpful. Very thorough in all regards. Very prompt. Great hours for customer convenience.
My 2006 Crossfire’s hood was not latching. Arnold got me in quickly and the mechanic temporarily fixed the latch so that it was working in a few minutes. Unfortunately the parts have been discontinued, but Arnold provided me part numbers so that I find replacements. I was only charged for the mechanic’s few minutes and very satisfied with the service.
Great service and fast they did a great job and it was a fair price
With the change in ownership of CLCJDR I was concerned how "things" would change but with my two recent visits to the Express Lane for oil changes etc. I found that the service etc. had indeed gotten better.
The service on my jeep was exceptional the service provided took three days and I was loaned a jeep of the same quality while service was being performed.
I would highly recommend bringing your vehicle to Crystal Lake Chrysler Dodge for repair services. I made an appointment just before a holiday weekend. The service department took the time to listen to my concerns and took care of our vehicle right away. They were able to get us our car back within 2 days. They repaired what needed to be repaired, quickly.
We brought in our Pacifica for a check up before we drive 2000 miles. Quick friendly service!
Very pleased with George B in service. Honest and patient with me. Good explanations and answers to my questions. I will continue to make the drive from Aurora to Crystal Lake for this type of service. Never disappointed. 10 stars for George in service.
Arnold was very professional and on top of things. He made the experience pleasurable and stress free!
George is beyond helpful and accommodating. My issue was fixed with excellent communication and in a timely manner. Highly trust the mechanics with any repairs needed for my Charger.
Very prompt and great service. I like the fact that my original sales person Kevin l is still with the dealership. I will always buy my jeeps from Kevin
Had a great experience. Time of service was what I was told. I would say $100 for a tire rotation and oil change is a bit much. Especially when I can get a tire rotation for free where I bought the tires and oil change for $50 at a competitor oil change place. So I will price check in the future and as a consumer I will go to where I can save a few $$. It great to use the dealership but saving $$ is preference.
You have provided all of my service for at least 15 years. George is an exceptional Service Manager and Brian the best technician or mechanic I’ve ever had do my work. Both honest and trustworthy.
Service team did a great job with my vehicle during my visit. Went above and beyond. Came in for only an oil change, but had and issue with my door that they were able to quickly resolve without a problem.
Had an outstanding service work that was performed. John in Service Dept had set up and verified warranty status. Work was done that exceeded timeframe and any expectations Just outstanding results. Sincerely Pete
Great service very quick even though it was very busy the oil change guys are very nice
Staff was very nice and got my services done faster than I had anticipated! In and out in 40 mins
The people at this dealership are friendly, courteous and helpful. The Jeep comes back cleaner than when I drop it off which is a bonus.
On the expensive side for 6 quarts of synthetic oil, but professional and quick service (oil change) for my jeep. Maybe offer a free car wash? The plant room in the glass needs to be weeded, it could be a really neat focal point!
prompt , courteous, efficient service------what i would expect and did receive-------have always had my cars serviced here for a good reason-----and will be back
The process of leasing my 2018 Wrangler Unlimited here three years ago was great. Probably the best dealership I've worked over the many years I've been leasing cars. Their service department is just as great -- super efficient, I was in and out in less than 30 minutes for my most recent oil change/service.
My service experience was great. Made appointment . Was greeted at the service desk. Everyone was polite and courteous! Like that I received text updates. Service completed quickly including computer update and oil service.
Great experience. Very easy to work with. Dealt with the issue quickly and got it done!
It’s a great dealership and the customer service is very helpful and efficient and down to earth.
I worked with John Geary and he couldn’t have been more friendly. Super easy to talk to and he and the technicians had my car done in less than an hour. Just great! 🙂
Everyone is always so friendly. The car was ready even earlier than expected so that was a bonus!
I typically bring my vehicle in for oil changes. This time, it was for the 60,000 mile check. There was work that needed to done and they would be keeping my vehicle. The Service Advisor I worked with, Arnold Mack, was AMAZING!!!! He took care of everything, got me a loaner (for longer than originally thought), explained everything in terms I actually understood. Arnold is knowledgeable, personable, has a great sense of humor. He made me feel like a VALUED CUSTOMER during the entire process. He is truly an asset to this dealership!!!
Friendly, fast Jeep oil change and filter replaced. Mopar coupons used. Waited for car that has a clean and comfortable waiting area. Service provided by John C Greary.
Quick, efficient and excellent service. Pricey oil change. Charged $95. Wish you provided coupons or price reduction for loyal customers
I took my car in for an oil change and rotation of tires. As always the express lane at Jeep was exceptional and personal. Because of my disability they are very accommodating. I have and will continue to recommend going to this dealer for topnotch service and quality personnel.
Took my Charger in for Service and worked with Brittini who was very helpful. Appreciate everything she did to help have a quick turnaround. Would recommend them again.
a superb job by the 26 year veteran writer!! experience is best I have bought my last 5 grand cheerokee summits there, the sales force presestly seems very cold and rigid. NOT FRED
I used the quick service oil change, was taken right in and along with tire rotation and a wash was done just over an hour. They found a nail in one tire and a 'pin' in a second tire, luckily did not puncture tire, just thru the top edge of the tire treads.
My service advisor Arnold and the mechanic that worked on my 2013 Dodge Journey did a great job. Very pleased with the service team once again. Thank you for everything you do.
It was so easy to drive in get a oil change without having to make an appointment . They were done within 30 minutes. I would highly recommend them.
Was able to walk in, get my oil changed (with a free car wash) and walk out within a short amount of time.
easy to deal with, great staff i have a ram truck dealer little over 1 mile away from me and i always prefer to deal with crystal lake ram
Great job. Service Advisor was friendly and professional. He did a great job of making me fell welcome. Will go back. Life long customer now.
Service appointment on time. Service advisor George was great at explaining everything and what to expect. Kept me informed throughout my wait.
Great dealership extremely good pricing and great salesmanship and fast processing I definitely recommend Kevin
everything was outstanding (as usual) , except for the cashier; there were 3 people behind the desk, and we were studiously ignored, while she was on a protracted phone call ; took forever to get the car from the porter, as well (my wife and I were trying to manage some pretty large bundles ; finally had to complain) … no ‘sense of urgency’ first time that’s ever happened at this dealership (Service Specialist was exceptional, tho … Arnold is terrific !!!)
Very good service. Fast and easy. Service manager was very friendly and kept me updated as I was waiting.
Arnold was very helpful and kind. They fixed my car quickly too. They ran everything by me before doing it and make me aware of prices too.
George the service advisor is great !! He is as honest as they get and never try’s to sell me something I don’t need.
Having recall done, having another Chrysler steering wheel emblem .put in , had van washed , boy was it a great job my vans nice, clean they done great job
Best dealership ever!!! Omar and George got me my car in no time! Will come again:))
Anthony, John and Casey treated me as if I was family. Approachable, friendly, warm personalities.Casey zeroed in on the issue and had it fixed the same day. I had a question about the repair. John spoke directly to Casey, then called me back with all the info I needed.
My jeep's battery died in an Arby's parking lot even though it is only 1.5 years old. I called Crystal Lake Jeep to assist me and they did a fantastic job. Brittani was the main person I spoke to and she could not have been more helpful. She arranged for my jeep to be towed and for my rental vehicle. They had the battery replaced within a day. Great service and communication overall!
Great service experience. George Bratanick is always communicative, professional and friendly. He keeps me informed on the status of the vehicle.
The service department was exceptional with the issue I was having. I have other dealerships in my area and will continue to choose Crystal Lake Jeep above therest
Great service at Crystal lake Ram. Let me use coupon on more than one service. I will keep yawing for both of my vehicles when they send coupons which I need in this Biden-flation economy. Good service
Came in for an oil change and was waited on promptly and was in and out very quickly. Staff was very courteous as well.
Great service, communicative, quality customer service! Thanks to Brittany for always being so nice and addressing the problems. Thanks for being so helpful! Definitely will be back!
I have bought 3 vehicles from this location and 2 vehicles from George. Great people to work with and George listened to everything I wanted and didn't! I'd do it again if and when the time should come again. Thank you.
Great Service and Salesman was incredibly helpful. Would not even consider to buy elsewhere. Very pressure to buy and the attention to details was great.
Techs were friendly and efficient, one tech really helped answer questions and try to help me in my situation extra words to fill space to get this done
Express Lube service was really great. Patrick and his team were super. As always, they do great job and ensure customer satisfaction.
George in service is ALWAYS excellent. Kept us informed of the progress and repairs needed for our van. We always trust George!!! Brian Kattner is one of the most thorough technicians!!! Appreciate the relationship with the loyal service team.
Eric was very helpful and polite. Great customer service and the service was quick as well. They explained what was needed and took care of my vehicle.
Many thanks to George and John for all the assistance in getting my rear breaks replaced ahead of a summer of planned road trips. You all continue to be amazing and great to see your familiar faces for all these years! Keep up the great work and thanks again.
I has another great service experience thanks to George & John . I recommend this dealer to all my friends & family. A little bit of a drive but worth it
Have been using this location for service for several years now. Service Manager, George, was Professional, knowledgeable, and customer friendly. Scheduling service appointment on the website was quick and easy to do.
Everything went smoothly and everyone I talked to was very helpful and pleasant. I’ll definitely be back!
GREAT DEALERSHIP! No high pressure & straight forward. Ryan Martin our salesman was absolutely great and very helpful. Arben Halipaj our Finance Manager was the best and made everything so at ease. We wanted to purchase more things for our new Jeep and met the service manager which is great also. Made our purchase a no pressure and wonderful experience. Very Thrilled with our New Jeep and a Fantastic Dealership. Try them you won't regret your choice. Give Ryan and Arben a shout out!
Joe was great! I originally was working with Chris Cronin but Joe stepped in and really helped me out! Was an easy process and was very happy to be finally leaving with my Jeep.
Everyone I spoke to was kind and professional. George was fantastic, knowledgeable and kind. Our issue was resolved quickly. We will definitely be loyal customers to this dealership!
Patrick and Eric and there crew was great ! and wil always go back to them
Omar was great! He is very easy to talk to and quickly offered suggestions when it came to figuring out what I would like to trade.
Omar was such a pleasure to work with. I definitely would be sending my family to go buy cars!!
If you’re at this dealer, definitely ask for Omar. He is the absolute best, straight forward and honest.
I bought my car here and the salesman, Omar, helped me out entirely! He gave us such a great deal and was a wonderful person to work with! I would definitely recommend coming here when looking to purchase a car and asking for Omar!
Always an amazing experience!! Omar goes above and beyond as well as all the staff! They truly make you feel comfortable as well as their special customer! Highly recommend!!
Omar was on his A game! He was incredibly efficient, incredibly polite, and on point. You got a feeling the organization was extremely competent and wanted to do right by the customer. Best auto purchasing experience ever. Hands Down. Oh, the car is great too 🙂
I had a wonderful experience buying my Jeep at this location. Omar was very knowledgeable and helpful from the time I walked through the door to finalizing the sale. I will definitely recommend this dealership to all my friends and family.
Great experience and a no pressure buying experience. Omar from Sales did an excellent job and were very helpful in the buying process. Finance office was also very professional and low pressure when reviewing warranties. I would definitely buy my next vehicle from here again.
Great experience. Omar was beyond awesome! Went out of his way to help me understand all my options. Will definitely be back! Amazing customer service!!
Kyle and Victor are the best!!! Excellent and quick service. I can’t wait to drive my Jeep SRT!!! Overall great experience .
Very efficient and organized. Nice waiting area and even washed my car. I will definitely come back.
Always professional and attentive to the needs. Understood my objective for preventative maintenance. Overall good experience.
everything completed accordingly and promptly, always a great job, everyone is very friendly and helpful. I purchased my vehicle here and will always bring it back here for any issues
found a problem which is still under warranty, ordered part to fix. always on time and do their best for me, no issues at all
I have dealt with Crystal Lake Chrysler Jeep Dodge for years for my van and will take it no where else. I appreciate their great service, efficiency and honesty. I highly recommend this dealership.
George was amazing! Best sales person ever!!!!!! Very honest and knowledgeable about vehicles! Thank you
Everything that I requested was done in a timely manner. I would return for my next service when it is time. I even got the car washed after service.
The staff was courteous, friendly, and transparent. I was kept abreast of all issues regarding my vehicle. In addition, the coffee and snack bars help pass the time.
The service department has serve me nicely and answer my questions.The waiting area was nicely.The job was done timely manner. Awesome job.Thank you.
The Service Department is amazing. Communication and transparency is 100%. In these times that is a very great attribute. I would recommend Leader Dodge of Crystal Lake to anyone.
No issues, good communication, overall great experience. Waited for the recall to be completed. Great coffee ☕️ Too
Brought my 2018 Jeep Grand in because engine light was on. They did the trouble shoot, upgraded the software and sent me on my way with a $71 tab which I felt was extremely fair. So far, seems to be an honest operation. My thanks, Keep up the good work.
Very quick service Staff is super nice Only place I take my car to have an oil change
Answered all my questions , had my car ready when promised, everybody was very polite and nice
Everyone is pleasant and willing to help. They went over and above to insure I received the correct Mopar discount that I was offered.
My 2013 Dodge journey is finally repaired! After several attempts with other dealers and mechanics, dan was able to locate the issue ( electrical) and repair it in a timely manner, nice work!!
Very friendly staff,comfortable wating room also a nlce coffee machine and snacks. Fast service and a car wash.
I have used this place for over 20 years, always excellent care and results. Thank You. Terry
Evernote was very professional and SA contacted me back the same day great service thanks
thank you for making sure that the remote start to the car was working as it should and found that it was for another car.
The service department is a pleasure to work with. They are efficient and communicate well.